Privacy Policy for Voweli
Last Updated: 07/02/2025
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000.
By using our platform, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
We collect the following types of information when you visit our website, create an account, place an order, or interact with us:
Personal Information
• Customers: Name, email address, shipping address, billing address, phone number, payment information.
• Vendors: Business name, contact details, tax-related information, payment details, product listings, and shipping information.
• Other Users: Browsing data, IP address, and location.
Non-Personal Information
We may collect non-personal data through cookies, browser logs, and analytics tools, such as your browsing patterns, search preferences, and device information.
2. How We Collect Your Information
We collect your personal data in the following ways:
• When you create an account or register on our platform.
• During the checkout process when you place an order.
• Through cookies or other tracking technologies when you browse our website.
• When you interact with customer support or vendors.
• Through third-party services such as payment gateways and shipping providers.
3. How We Use Your Information
We use the collected data for the following purposes:
• Order Processing: To process and fulfill your orders, including shipping and payment.
• Customer Support: To respond to your inquiries, resolve issues, and provide customer service.
• Account Management: To create and manage your account, and to keep you updated on your orders and offers.
• Marketing: To send you promotional emails, newsletters, and offers (only if you have opted in).
• Vendor Services: To facilitate vendor registration, product listings, and sales transactions on our platform.
• Website Improvement: To personalize your experience, analyze usage patterns, and improve our services.
• Compliance: To comply with legal obligations, including resolving disputes and enforcing our terms of service.
4. Sharing of Your Information
We respect your privacy and do not sell or rent your personal information. However, we may share your data under the following circumstances:
• With Service Providers: We share your information with third-party service providers like payment gateways, shipping companies, and email marketing platforms to process orders and communicate with you.
• With Vendors: Your personal data, including shipping information, will be shared with relevant vendors to fulfill your orders.
• Legal Compliance: We may share your information to comply with applicable laws, regulations, legal processes, or government requests.
5. Data Security
We take the protection of your data seriously and implement industry-standard security measures to safeguard your personal information. We use encryption (SSL) during data transmission and store sensitive data securely.
However, please note that no data transmission over the internet or method of electronic storage can be completely secure, and while we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience, track website traffic, and collect usage data. You can manage your cookie preferences through your browser settings.
Types of cookies we use:
• Session Cookies: To maintain your login session while browsing.
• Analytics Cookies: To collect information about how visitors use our site.
• Advertising Cookies: To serve relevant advertisements based on your browsing behavior.
You may choose to disable cookies in your browser settings, but doing so may impact the functionality of the website.
7. Your Rights Regarding Your Personal Data
Under Indian law, you have the following rights concerning your personal data:
• Access and Correction: You can access, modify, or update your personal information by logging into your account or contacting us.
• Deletion: You can request the deletion of your personal data by reaching out to our support team.
• Opt-Out: You may opt out of marketing communications by unsubscribing from our newsletters or by contacting us directly.
• Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us at [contact information].
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain transaction data for accounting and legal purposes.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing any personal information with them.
10. Children’s Privacy
Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
VOWELI
[Mumbai,India]
Email: voweliteam@gmail.com
Phone: –